Return & Refund Policy
Last updated: January 1, 2026
This page is a general template provided for launch purposes. Please have legal counsel review and finalize this policy before it governs real customer orders.
Custom Order Nature
Because our patches are custom-made to your specifications, we generally cannot accept returns for buyer's remorse once production has started following your proof approval.
Production Errors
If your order does not match the approved digital proof due to a production error on our part, contact us within 14 days of delivery and we will correct, reproduce, or refund the affected items.
Damaged Shipments
If your order arrives damaged in transit, keep the original packaging and contact us with photos within 7 days of delivery so we can file a claim and arrange a replacement.
How to Request a Resolution
Reach out through our Contact Us page with your order details and the issue you've encountered, and our team will guide you through next steps.